1. About this website
Gippsland Septic Pros operates as a referral and lead generation service. This website connects consumers seeking septic tank and wastewater services with local, independent, licensed, and insured service providers operating in the Gippsland region of Victoria, Australia.
We do not directly provide septic tank services. We are not plumbers, septic tank cleaners, installers, or wastewater treatment technicians. We do not perform, supervise, manage, inspect, or guarantee any work carried out by the service providers we refer you to.
By using this website, you acknowledge and agree to these Terms of Service.
2. Nature of the referral service
When you submit an enquiry through this website (via our contact form, chatbot, or phone number), your information is forwarded to one or more independent service providers who may contact you to discuss your requirements and provide a quote.
The service providers we refer you to are:
- Independent businesses, not employees or agents of Gippsland Septic Pros
- Responsible for their own licensing, insurance, and regulatory compliance
- Solely responsible for the quality, safety, and timeliness of any work they perform
- Solely responsible for any quotes, pricing, and contractual terms they offer you
Any contract for services is between you and the service provider directly. Gippsland Septic Pros is not a party to that contract.
3. No warranty on services
While we endeavour to refer you to reputable, licensed, and insured service providers, we make no warranties, representations, or guarantees regarding:
- The quality, safety, or standard of workmanship of any service provider
- The accuracy of any quotes or pricing provided by service providers
- The qualifications, licensing status, or insurance coverage of service providers
- The timeliness or availability of service providers
- The outcome or result of any work performed
We strongly recommend that you independently verify the licensing, insurance, and credentials of any service provider before engaging them. You can check plumbing licences through the Victorian Building Authority.
4. Estimates and pricing
Any pricing information, estimates, or price ranges displayed on this website (including those provided by our chatbot assistant) are indicative only and are provided as a general guide. They do not constitute a quote, offer, or commitment to provide services at those prices.
Actual pricing will depend on the specifics of your property, system, access, location, and the service provider you engage. Final pricing is determined by and agreed between you and the service provider directly.
5. Limitation of liability
To the maximum extent permitted by law, Gippsland Septic Pros, its owners, operators, employees, and affiliates shall not be liable for:
- Any loss, damage, injury, or expense arising from work performed by service providers referred through this website
- Any dispute between you and a service provider, including disputes over pricing, quality, timing, or scope of work
- Any reliance on estimates, pricing, or information provided on this website or through our chatbot
- Any indirect, consequential, special, or incidental damages arising from the use of this website or our referral service
- Any loss or damage resulting from the unavailability of this website or errors in its content
Nothing in these Terms excludes, restricts, or modifies any consumer guarantee, right, or remedy conferred on you by the Australian Consumer Law (Schedule 2 of the Competition and Consumer Act 2010) or any other applicable law that cannot be excluded, restricted, or modified by agreement.
To the extent that our liability cannot be excluded, our total aggregate liability to you for all claims arising from or related to our referral service is limited to $100 AUD.
6. Your responsibilities
By using this website, you agree to:
- Provide accurate and truthful information in your enquiries
- Independently verify the credentials of any service provider before engaging them
- Satisfy yourself as to the suitability and terms of any services before accepting a quote
- Resolve any disputes with service providers directly
- Not use this website for any unlawful or fraudulent purpose
7. Indemnification
You agree to indemnify, defend, and hold harmless Gippsland Septic Pros, its owners, operators, employees, and affiliates from and against any claims, liabilities, damages, losses, or expenses (including legal fees) arising from:
- Your use of this website or our referral service
- Any dispute between you and a service provider referred through this website
- Your breach of these Terms of Service
- Any information you provide through this website that is inaccurate, misleading, or fraudulent
8. Intellectual property
All content on this website — including text, images, graphics, logos, layout, and code — is the property of Gippsland Septic Pros and is protected by Australian copyright law. You may not reproduce, distribute, modify, or republish any content from this website without our written consent.
9. Third-party links
This website may contain links to third-party websites. We are not responsible for the content, privacy practices, or accuracy of any third-party websites. Links are provided for convenience only and do not imply endorsement.
10. Website availability
We make no guarantee that this website will be available at all times or free from errors. We reserve the right to modify, suspend, or discontinue any aspect of the website at any time without notice.
11. Governing law
These Terms of Service are governed by and construed in accordance with the laws of the State of Victoria, Australia. Any disputes arising from these terms shall be subject to the exclusive jurisdiction of the courts of Victoria.
12. Changes to these terms
We reserve the right to update these Terms of Service at any time. Changes will be posted on this page with an updated "Last updated" date. Your continued use of this website after changes are posted constitutes acceptance of the revised terms.
13. Contact us
If you have questions about these Terms of Service, please contact us:
- Phone: (03) 4148 8644
- Email: [your email address]