1. About this policy
This Privacy Policy explains how Gippsland Septic Pros ("we", "us", "our") collects, uses, discloses, and protects your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
By using this website or submitting your information through our contact forms, chatbot, or by phone, you consent to the collection and use of your personal information as described in this policy.
2. What information we collect
We may collect the following personal information when you enquire about our services:
- Contact details: name, phone number, email address
- Location information: suburb, town, or property address you provide
- Service details: the type of service you require, information about your septic system (tank type, size, condition)
- Usage data: information about how you interact with our website, including pages visited, time spent, and referring source (collected via analytics tools)
We do not collect sensitive information such as health data, financial details, or government identifiers.
3. How we collect information
We collect personal information through:
- Contact forms on our website
- Our online chatbot assistant
- Phone calls to our business number
- Email correspondence
- Website analytics tools (non-personally identifiable data)
4. How we use your information
We use your personal information to:
- Connect you with service providers: Your enquiry details are shared with local, licensed, and insured septic service providers in the Gippsland region who can fulfil your service request. This is the primary purpose of this website.
- Respond to your enquiries: To contact you regarding your service request or questions.
- Provide estimates: To give you indicative pricing based on the information you provide.
- Improve our services: To understand how our website is used and improve the user experience.
5. Sharing your information with third parties
Important: This website operates as a lead generation and referral service. When you submit an enquiry, your contact details and service requirements are shared with one or more local, licensed, and insured septic service providers in the Gippsland region. These providers are independent businesses and are not employees, agents, or contractors of Gippsland Septic Pros.
By submitting your information, you consent to being contacted by these service providers regarding your enquiry.
We may also share information with:
- Website hosting and analytics providers (non-personally identifiable data only)
- Call tracking service providers (to route and record calls for quality and verification purposes)
We will not sell your personal information to third parties for marketing purposes unrelated to your service enquiry.
6. Call recording
Calls made to our business number may be recorded for quality assurance, training, and verification purposes. By calling our number, you consent to the recording of the call. If you do not wish to be recorded, please advise the operator at the beginning of the call.
7. Cookies and analytics
Our website may use cookies and similar technologies to collect non-personally identifiable information about your visit, including:
- Pages viewed and time spent
- Referring website or search engine
- Browser type and device
- General geographic location (city/region level, not precise)
You can disable cookies in your browser settings, though this may affect website functionality.
8. Data storage and security
We take reasonable steps to protect your personal information from misuse, loss, unauthorised access, modification, or disclosure. Your data is stored securely using industry-standard practices.
However, no method of electronic storage or transmission is 100% secure. We cannot guarantee absolute security of your personal information.
9. Your rights
Under the Australian Privacy Principles, you have the right to:
- Access the personal information we hold about you
- Request correction of any inaccurate or out-of-date information
- Request deletion of your personal information (subject to any legal obligations we may have to retain it)
- Withdraw consent to the use of your information at any time
- Opt out of receiving further communications from us or from service providers we have referred you to
To exercise any of these rights, contact us using the details in Section 11.
10. Changes to this policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last updated" date. We encourage you to review this page periodically.
11. Contact us
If you have questions about this Privacy Policy, wish to access or correct your personal information, or have a complaint about how we have handled your information, please contact us:
- Phone: (03) 4148 8644
- Email: [your email address]
If you are not satisfied with our response to a privacy complaint, you may contact the Office of the Australian Information Commissioner (OAIC).